Last updated: 26 September 2026.
1. Service provider
Services are supplied by Ammar Rajabi, a French sole trader (micro-entreprise) operating under the business name CALYNEVO, 23 Place du Champ de Mars, 50000 Saint-Lô, France. SIREN: 108 873 829. SIRET: 108 873 829 00015. Email: contact@calynevo.com. Phone: +33 7 43 59 59 30.
2. Scope
These terms apply to digital services ordered by an individual for purposes outside their trade, business or profession, including website creation or improvement, UI/UX design, graphic design, digital support, SEO, maintenance and related services described in the quotation.
3. Pre-contractual information and quotation
Before an order is concluded, CALYNEVO provides the essential characteristics of the service, the price or method of calculation, indicative timetable, payment arrangements, relevant third-party costs and information about the right of withdrawal. The "Start a project" form is only an enquiry and does not create a contract.
4. Formation of the contract
The contract is formed when the consumer accepts the quotation or contract using the stated method and, where required by that document, the requested initial payment is received. The accepted quotation, any appendices and these terms form the agreement, subject to mandatory consumer-protection rules.
5. Prices and VAT
Prices are stated in euros in the quotation. CALYNEVO currently operates under the French VAT exemption scheme (franchise en base), so VAT is not applicable under Article 293 B of the French General Tax Code while that regime remains applicable. Subscriptions, licenses, domains, hosting, purchased content and other third-party costs are included only when expressly stated in the quotation.
6. Payment
The amount, schedule and payment methods are stated in the quotation. The nature of any initial payment and any applicable refund conditions are defined in the contract documents, subject to mandatory law. CALYNEVO may suspend work where an amount due remains unpaid after notice, without removing any statutory consumer rights.
7. Client cooperation
The client supplies the content, access, approvals and information required within the agreed time. Sensitive credentials must not be submitted through the public website forms. Delays attributable to the client may move the indicative timetable.
8. Domain, hosting and third-party services
Unless the quotation says otherwise, domains, hosting, licenses and external services are contracted separately. Whenever practical, accounts and domain names remain in the client's name. Third-party providers retain their own terms, pricing, renewal rules and availability commitments.
9. Changes and out-of-scope work
A request outside the accepted scope is explained in advance. If it adds cost or time, CALYNEVO obtains the client's agreement before carrying out that additional work.
10. Timetable and delivery
The quote states the agreed delivery date or performance period before the contract is accepted. Delivery may take the form of publication, file transfer or access, as agreed. Consumer rights in the event of delay or non-performance remain applicable; a general reference to estimated dates does not remove them.
11. Right of withdrawal
For a service contract concluded at a distance or off-premises, an individual consumer generally has fourteen days from conclusion of the contract to exercise the statutory right of withdrawal without giving a reason.
If the consumer wants performance to begin before that period ends, CALYNEVO obtains an express request. If the consumer withdraws after performance has begun at their express request, a proportionate amount may be payable for services already supplied, in accordance with applicable law. Where the service is fully performed before the withdrawal period ends, the right can be lost only after the consumer has expressly agreed to early performance and acknowledged that the right will be lost once the service has been fully performed.
A withdrawal form is available to make exercising this right easier. A clear and unambiguous statement may also be used.
Send your withdrawal notice to contact@calynevo.com or the postal address in section 1, and keep proof of sending. Amounts refundable under the applicable rules are repaid within fourteen days of notification, using the original payment method unless you expressly agree otherwise without additional cost. An early-start request is recorded on a durable medium, such as email.
12. Intellectual property
The rights assigned or licensed to the client are those expressly stated in the quotation and are subject to payment of the amounts due. Tools, methods, generic components, know-how, pre-existing material and third-party licenses remain subject to the rights of their respective owners.
13. Statutory rights and liability
CALYNEVO performs the service with the reasonable care expected from a professional and according to the accepted scope. Mandatory statutory consumer rights remain unaffected. CALYNEVO is not responsible for interruptions, changes or failures of a third-party service outside its control, without prejudice to obligations that CALYNEVO itself owes under the contract.
14. Cancellation and interruption
After the withdrawal period has expired, or where the right of withdrawal can no longer be exercised under applicable law, the consequences of cancellation or interruption are determined by the quotation, actual progress of the assignment and applicable legal rules. CALYNEVO informs the client of amounts corresponding to work and committed costs where they are due.
15. Complaints
If a problem arises, the consumer first contacts CALYNEVO in writing at contact@calynevo.com, describing the issue and requested solution. CALYNEVO will first seek an amicable resolution.
16. Consumer mediation
If the prior written complaint does not result in a satisfactory solution, the consumer may use CALYNEVO's consumer mediator free of charge:
CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Phone: 01 89 47 00 14
Email: declarer-un-litige@cm2c.net
Online referral: www.cm2c.net/declarer-un-litige.php
17. Personal data
Information about personal-data processing and cookies is available in the Privacy policy and Cookie policy.
18. Governing law and disputes
The contract is governed by French law, subject to any mandatory consumer protections that may apply. The parties first seek an amicable resolution. Mediation does not prevent either party from later bringing a claim before a court that has jurisdiction under the applicable rules.
The French consumer terms are the reference version where legally permitted; this English version is provided for convenience and clarity.