Last updated: 26 September 2026.
B2B scope. These terms apply only to professional clients acting for business purposes. For an individual consumer, see the Consumer terms; submitting the public enquiry form does not constitute an order.
1. Purpose and scope
These general terms apply to digital strategy, UI/UX design, website creation and maintenance, e-commerce, SEO, performance, automation, artificial intelligence and related services supplied by CALYNEVO to professional clients.
2. Contract documents
The agreement consists, in priority order, of the signed quotation or contract, any appendices and these terms. Any accepted written special condition prevails over the corresponding general clause.
3. Quotations and orders
A quotation states the scope, deliverables, indicative timetable, price, payment terms and validity period. The order becomes binding when the signed acceptance and, where applicable, the initial deposit are received.
4. Prices and VAT
Services are priced according to scope, estimated time, complexity, deliverables and any third-party costs or licenses. The exact amount is stated in the quotation. CALYNEVO currently operates under the French VAT exemption scheme (franchise en base): VAT is not applicable under Article 293 B of the French General Tax Code while this scheme remains applicable. If CALYNEVO's tax status changes or specific rules apply to an international transaction, the quotation and invoice state the applicable treatment. External costs and purchases are included only when expressly stated.
5. Payment
The payment schedule is stated in the quotation. Unless agreed otherwise, invoices are payable by bank transfer within the specified period. No discount is granted for early payment unless the quotation states otherwise. For late payment by a professional client, penalties at three times the French statutory interest rate become due automatically, together with the €40 fixed recovery fee.
Late-payment penalties run from the day after the payment date shown on the invoice, without a reminder being required. If proven recovery costs exceed the fixed indemnity, additional compensation may be requested with supporting evidence, subject to applicable law.
6. Client cooperation
The client supplies the required content, access, approvals and information within the agreed time. Delays or missing responses may move the timetable without creating liability for CALYNEVO.
7. Domain, hosting and third-party services
Unless the quotation states otherwise, domain registration, hosting, licenses and external services are not included in the build price. The client may use existing infrastructure or ask CALYNEVO to help configure it. Whenever practical, the domain and hosting account remain registered in the client's name. If CALYNEVO advances a provider cost on the client's behalf, that cost is itemized separately in the quotation or invoice. Renewal responsibility, ongoing management and access arrangements are defined in the quotation or maintenance agreement. Passwords must not be sent through the public website forms. At the end of the assignment, agreed access and assets are handed over or transferred according to the confirmed scope and subject to settlement of amounts due.
8. Changes and out-of-scope work
Requests outside the agreed scope are estimated or added by amendment before work begins. Included feedback cycles are those stated in the quotation.
9. Timetable and delivery
Dates are indicative unless expressly guaranteed in writing. Delivery may consist of launch, file transfer, access or another method defined in the quotation. The client reviews deliverables and reports precise issues within the agreed period.
10. Intellectual property
Subject to full payment, rights expressly stated in the quotation are assigned or licensed for the indicated uses and territories. Tools, methods, generic components, know-how and pre-existing material remain the property of their owner. Third-party licenses retain their own terms.
11. Portfolio references
CALYNEVO publishes the client's name, logo or visuals as a reference only with permission or where that possibility was accepted in the contract documents.
12. Confidentiality and data
Each party protects confidential information received. When the assignment involves processing personal data on the client's behalf, responsibilities and appropriate measures are specified for that project.
13. Warranty and liability
CALYNEVO performs services with reasonable care according to the agreed scope. Except where mandatory law provides otherwise, liability covers demonstrated direct loss and is limited to the amount excluding tax paid for the relevant service. Indirect losses, business interruption, lost revenue or unsaved data are excluded.
14. Suspension and termination
In the event of non-payment, material breach or prolonged absence of necessary elements, work may be suspended after notice. Financial consequences of termination and payment for work already completed follow the quotation and applicable rules.
15. Force majeure, law and disputes
Neither party is responsible for delay caused by force majeure recognized under French law. The parties first seek an amicable solution. Failing that, French law applies and jurisdiction is determined by applicable rules. The French version prevails over any translation.